At Super 9, your privacy is more than a legal obligation — it's a commitment we stand by. Find out exactly how we collect, use, store and protect your personal information as a Malaysian player.
Updated: 1 January 2026Six core data protection measures Super 9 has in place to keep every player's information secure.
All data transmitted between your device and Super 9's servers is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banks.
Super 9 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have complete rights over the personal data we hold about you.
Your data is stored on servers protected by tiered access controls, advanced firewalls and 24/7 intrusion detection systems to prevent unauthorised access.
You may access, correct or request the deletion of your personal data at any time through your account settings or by contacting the Super 9 support team.
Super 9 has never and will never sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose.
You can opt out of receiving any marketing communications from Super 9 at any time by using the unsubscribe link or contacting our support team.
Quick Summary: Super 9 collects your personal data solely to manage your account, process payments, and improve your gaming experience. We do not sell your data. You have the full right to access and request deletion of your data at any time. This Privacy Policy explains all of this in detail.
Super 9 ("we", "the platform" or "Super 9") values the privacy of every member who registers and uses our platform. This Privacy Policy explains in detail how Super 9 collects, uses, stores, protects and shares your personal information when you use Super 9's online casino, slots, table games and Sports Betting platform.
This Privacy Policy applies to all users of the Super 9 platform, including website visitors, registered members, and all Super 9 mobile app users. By registering an account or using any Super 9 service, you agree to the data collection and usage practices described in this Privacy Policy.
Super 9 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your personal data is handled responsibly, transparently, and securely at all times.
Super 9 collects two main categories of information: what you provide directly, and what is collected automatically when you use our platform.
Information You Provide Directly:
Automatically Collected Information:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device type, OS, screen resolution | Platform optimisation |
| Network Data | IP address, ISP, general location | Security & verification |
| Usage Data | Pages visited, session duration, games played | Experience enhancement |
| Transaction Data | Total deposits, withdrawals, bets placed | Financial compliance & reporting |
| Cookie Data | Session cookies, preference cookies | Platform functionality & analytics |
Super 9 uses collected personal data solely for legitimate, defined purposes. We do not use your data for any other purpose without your consent. The primary purposes of data use are as follows:
Super 9 will not use your data to make automated decisions that materially affect you without human review. Any decision concerning your account can be challenged and reviewed by our team.
Super 9 does not sell, rent or trade your personal data to any third party for commercial purposes. However, in the following limited circumstances, Super 9 may share your data:
Our Commitment: All third parties with whom Super 9 shares data are required to sign strict data processing agreements and uphold the same security standards we hold ourselves to.
Super 9 invests seriously in security infrastructure to keep your personal data protected at all times. Our security measures include:
While Super 9 takes all reasonable precautions, no security system is completely impenetrable. In the event of a data breach involving your personal information, Super 9 will notify you in a timely manner and take immediate remedial action.
Super 9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies Super 9 uses:
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the Super 9 platform. For more information on managing cookies, refer to your web browser's help guide.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data Super 9 holds about you:
You have the right to request a copy of all personal data Super 9 holds about you. Requests will be processed within 21 business days.
If any of your personal data is inaccurate or out of date, you have the right to request a correction promptly. You can update basic information directly through your account settings.
You may request the deletion of your personal data, subject to legal compliance requirements. Certain data may need to be retained to fulfil legal obligations.
You may withdraw your consent for data processing that relies on your consent at any time, including for marketing communications.
If you believe Super 9 has violated your privacy rights, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the rights above, contact the Super 9 privacy team at privacy@super9.my. We will verify your identity before processing any personal data requests.
Super 9 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. Below are our data retention guidelines:
Once the specified retention period has passed, your personal data will be securely deleted or anonymised from Super 9's systems in accordance with established data deletion procedures.
Super 9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We will notify you of any material changes via:
Your continued use of the Super 9 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Super 9 handles your personal data, please contact us through the following channels:
Our team will endeavour to respond to all privacy-related enquiries within 5 business days. For formal requests regarding data access or deletion rights, please state this clearly in your email and include your Super 9 account number to help us process your request promptly.
Super 9 is committed to maintaining your trust. Your privacy is our priority, and we continuously work to ensure your personal data is handled in the safest and most responsible manner.
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